Minimum Order 10 euros

The refund and exchange policy lasts 14 days from the day you received your order.

Conditions for returns & changes:

  • Purchase receipt or invoice
  • The product is returned if it is defective

Refunds

Contact us at orders@bakalokarpos.gr to inform us about the return you want to make and the reason.

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned product. You will immediately receive a second notification to approve or decline your refund.

If approved, then the refund will be processed and a credit automatically applied to your credit card or original payment method within a certain number of days.

A refund may be declined due to incomplete information, as per our refund policy.

Delayed or non-refundable refunds

If you haven't received a refund yet, please check your bank account again first.

Then contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still haven't received your refund, please contact us at {email address}.

Changes

Changes are made within 10 days from the day of delivery of the order.

In case your order arrived with a defective or damaged product. Please contact us at {email address} and include photos showing the condition of the product in the form.

Shipments & Returns

To return your product, you must fill in the return form that you will find on our page, after we accept the return you can mail the product to the address: {physical address}.

You are responsible for the shipping costs for returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to arrive may vary.

If you are returning more expensive items, you can use a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned product.

You need help;

Please contact us at {email} for related questions

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